I have a strange feeling lately.
I can’t find things anymore.
Things that I know I knew, things that I remember I’ve read.
I can’t seem to find them anymore.
I know what you’re thinking: “Is he admitting to dementia just now? Surely, he’ll start talking about the war in just a second.”
But it’s not my brain that’s betraying me. The information systems that I’ve learned to rely on are breaking. The very tools that should enable me to work with much more information at hand than I could just “remember” are failing me. And not just me. They’re failing you too.
Sacrificed on the Altar of statistics
When Twitter introduced their t.co domain shortener, at first I didn’t notice. I’ve experienced some glitches, especially when out and about, trying to surf a link from the iPhone app on the subway. It would fail to resolve, loading would take forever. I didn’t really think about it. And then, Twitter decided to wrap all links on Twitter in their t.co re-direct contraption.

Just like that, a part of my memory failed.
It feels like anterograde amnesia.
To “remember,” more often than not, means to remember how to access information. To remember means to remember that you’ve read about something before, and then finding that something again.
With the promise of statistics1, and the desire to control their platform, Twitter managed to break one of the fundamental information flows on the web.
Social != Search
Fun story: I was trying to find some recent information on a Google Initiative announced at last year’s Google I/O called Android@Home. I was, of course, using Google as the search engine of choice. However, with Google’s recent remodelings of their search engine it was absolutely impossible to find anything recent.
It used to be that you could search, and Google would look for the words you entered. Maybe it would offer you a correction to what you entered, but it would first search for what you entered. You then had a whole array of additional search tools available to narrow down the search, such as time, for instance.
I wasn’t able to find anything recent on Android@Home — a Google initiative! — because of the rather unusual nature of the term. You have to search for strictly “Android@Home” to find anything. Unfortunately, Google modified search, presumably in order to push their social products, to such extent that you can either search strictly2, or within a specified timeframe, but not both – effectively breaking search for this term.
Remembering is about strategies of information retrieval. It is more important to know how and where to search for something, than actually memorizing something.
Hard questions are not those we don’t know the answer for – hard questions are those we don’t know how to ask. Hard problems are those for which we don’t have a strategy to find the information.
Google’s remodeling of search — more personalized, more social, but less precise, less trustworthy — is breaking strategies of information acquisition. Google is actively turning problems that were easy into problems that are hard.
My information systems are increasingly breaking. And I can’t be the only one.
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